Update - We are seeing services return to normal, including dashboard access and calls. Services such as chat and soft phone applications are being restored incrementally, and we expect all services to resume normal operation within the next 20 minutes.
Some backend services, such as CRM integrations and voicemail notifications, will be restored later this evening
Oct 21, 2025 - 15:10 BST
Some backend services, such as CRM integrations and voicemail notifications, will be restored later this evening
Oct 21, 2025 - 15:10 BST
Update - The ongoing fault is still causing disruption across dashboards, apps, handsets and calls. Efforts to resolve the issue are still ongoing.
Oct 21, 2025 - 13:20 BST
Oct 21, 2025 - 13:20 BST
Identified - A fault has been identified which is currently being repaired. Services are slowly restoring and service should now be restoring itself.
Oct 21, 2025 - 12:40 BST
Oct 21, 2025 - 12:40 BST
Update - This issue has been reported to also affect softphone applications. The issue is still ongoing investigation.
Oct 21, 2025 - 12:04 BST
Oct 21, 2025 - 12:04 BST
Investigating - We are currently investigating an issue with VoiP services experiencing degraded performance that is effecting external and internal calling.
Oct 21, 2025 - 11:36 BST
Oct 21, 2025 - 11:36 BST
About This Site
At Sentinel Data Solutions, transparency is one of our core values. Our mission is to deliver hosted solutions securely and reliably, and on this page you will find details on how we're doing.
If you have any questions not answered here, please contact us at support@csgroup.co.uk
Contacting us/ Tools/ Portals
Degraded Performance
Telephone System
Degraded Performance
E-mail
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Operational
Sentinel Data Solutions Website
Operational
Direct Debit Payments
Operational
Core Network Services
Operational
UniFi Cloud Controller
Operational
Sentinel Cloud
Operational
Sentinel Voice
Operational
Vigor ACS 3
Operational
Automate RMM Monitoring
Operational
UISP Management System
Operational
External Services
Operational
CodeTwo Signature management (app.codetwo.com)
Operational
CodeTwo Mail flow
Operational
CodeTwo Signature adding (rules processing)
Operational
Cloudflare Manchester, United Kingdom - (MAN)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.