This issue has been confirmed resolved and all services are now restored. We are awaiting an RFO to provide regarding this outage.
Posted Oct 22, 2025 - 10:51 BST
Update
Dashboard access is also fully operational, and we will continue to monitor this incident for a prolonged period before marking it as resolved.
Posted Oct 22, 2025 - 07:30 BST
Monitoring
Update - Services have been restored to handsets, mobile and desktop applications, and we're working on isolated cases of issues with dashboard access.
Posted Oct 22, 2025 - 07:29 BST
Update
We are seeing services return to normal, including dashboard access and calls. Services such as chat and soft phone applications are being restored incrementally, and we expect all services to resume normal operation within the next 20 minutes.
Some backend services, such as CRM integrations and voicemail notifications, will be restored later this evening
Posted Oct 21, 2025 - 15:10 BST
Update
The ongoing fault is still causing disruption across dashboards, apps, handsets and calls. Efforts to resolve the issue are still ongoing.
Posted Oct 21, 2025 - 13:20 BST
Identified
A fault has been identified which is currently being repaired. Services are slowly restoring and service should now be restoring itself.
Posted Oct 21, 2025 - 12:40 BST
Update
This issue has been reported to also affect softphone applications. The issue is still ongoing investigation.
Posted Oct 21, 2025 - 12:04 BST
Investigating
We are currently investigating an issue with VoiP services experiencing degraded performance that is effecting external and internal calling.
Posted Oct 21, 2025 - 11:36 BST
This incident affected: Contacting us/ Tools/ Portals (Telephone System).