Server connection 60 minute error message

Incident Report for Sentinel Data Solutions

Resolved

This issue has been confirmed resolved. If there are any further service issues please get in contact with our support.
Posted Dec 17, 2025 - 15:37 GMT

Monitoring

We have identified the a fault which we ran a repair. We have not been able to replicate the error and are now monitoring the issue to be sure licensing is working correctly across all servers.
Posted Dec 17, 2025 - 14:16 GMT

Investigating

We are currently having licensing communication issues with the Windows servers that is either presenting a warning message that the user will be disconnected after 60 minutes. Some users will not be able to sign in at all. We are investigating the licensing services.

Users having the 60 minute disconnect warning should be able to sign in after being disconnecting.
Posted Dec 17, 2025 - 09:59 GMT
This incident affected: Core Network Services (Sentinel Cloud).